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AI Transformation Delivers Measurable Impact

In increasingly complex production environments, companies face the challenge of boosting efficiency while reducing costs. Manual processes and routine-based customer services tie up valuable resources that could be used for innovation and problem-solving.

Our Approach

Artificial intelligence and digital transformation form the foundation of Covestro's growth strategy. What began as pilot projects has now matured into systematic growth drivers with measurable business success. Our proven human-AI collaboration approach continues to unlock new potential.

Production Boosted Through AI

Unplanned downtime costs manufacturing companies millions of dollars each year. Covestro reduces this risk through automated monitoring of critical plant components and process steps supported by machine learning. As soon as critical production parameters change, the system triggers an alert. Through this detailed plant monitoring, which is currently being rolled out globally across nine sites, Covestro achieved increased production and cost avoidance opportunities worth a double-digit millions of euros in 2025 alone.

Furthermore, insights from the autonomous production line in one of our operations in Dormagen, which has been running successfully since June 2024, are now being transferred globally to other production facilities. Corresponding pilot projects have been initiated at seven sites worldwide with additional potential in the double-digit millions of euros.

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AI Beyond Production: Intelligent Assistant Systems as Growth Drivers

While AI enhances our production capabilities, its benefits extend throughout our entire organization. Our virtual assistant is evolving into an intelligent platform that supports approximately 3,000 employees daily, with many more using it regularly. The impact is particularly evident in customer service: AI automates routine inquiries and provides insights for complex customer problems – enabling efficient, solution-oriented customer service. Specialized AI assistants help generate growth with existing and new customers and create significant value for customer interactions.

Competency Building with Practical Benefits

Systematic competency building pays off: Around 100 employees are growing Covestro's decentralized expert network in the AI Academy. Professionals with deep domain expertise can now combine their knowledge with data science and AI capabilities. This creates a powerful union of forces for concrete impact, as evidenced by more than 180 AI initiatives.

Value created

This AI transformation not only improves our internal processes but also creates direct benefits for our customers:

  • Faster response times in customer service
  • More reliable production processes with higher yield
  • More sustainable resource use through optimized production operations

Humans and Machines | A Look at Digital Transformation at Covestro

Christian Baier, Chief Financial Officer
We're not just shaping the future of chemistry, we're redefining it. AI and digital transformation make us faster, more precise, and more customer-focused.
Christian Baier, Chief Financial Officer